Terms and conditions

I. Definition of terms

We – Magazin Cadouri Perfecte SRL with its main registered office in Bucharest, Aleea Trestiana, No. 3, Bl. 23, Sc. B, Et. 9, Ap. 80, Sector 4, registered with the Trade Register Office under no. J40/4180/04.03.2022, CUI 45746940, tel: 0726.673.121, email: office@cadouriperfecte.ro

Buyer – the person who purchases services provided by one of our suppliers

Voucher beneficiary – the person to whom the gift was offered to benefit from the services listed on the voucher

Supplier – legal or natural person chosen by Us to provide the services

Service – the supplier's services included on the gift voucher

Gift – a unique, anonymous voucher that will be issued by Us and will include the service offered. The voucher is functional according to the instructions written on it

Voucher validity – the number of days in which the voucher can be used only once, to benefit from the service included on it

Instructions – explicit data contained on the gift voucher

Days – calendar days

Gift price – the cost of the service purchased and provided according to the voucher, by our service providers

Contractual conditions – the provisions that apply between Us and the Buyer, displayed on this site.

Website – the content of the Cadouri Perfecte website, made available to the Buyer by Us

II. Contractual conditions

These Terms and Conditions apply between Us and the Buyer in accordance with the legislation in force in Romania (see Emergency Ordinance no. 34/2014 ).

1. Gift purchase conditions

The purchased gift is valid until the date indicated on the voucher and is refundable within 14 calendar days from receipt of the order. In the event of a refund, this is made exclusively to the customer of the Cadouriperfecte.ro online store. The refund is made by bank transfer.

The gift can be exchanged free of charge within a maximum of 60 calendar days from its purchase.

The price paid to purchase the gift is valid only for the service listed on the voucher and provided by our Supplier whose contact details are listed on the gift voucher.

The service listed on the voucher is provided by the Supplier whose contact details are listed on the voucher, only during the validity period listed on the voucher.

2. Price of the gift

The price of the gift is expressed in Ron and is the price displayed at the time of order confirmation. The buyer can also opt for the price to be converted into Euro.

Payment can be made online, by bank transfer or cash on delivery.

Once a gift voucher is paid for or a delivery order with cash on delivery is placed, the price of the service is maintained, even if price changes have been made on the site.

The final price that appears on the invoice and must be paid includes its shipping to the Buyer or directly to the Voucher Beneficiary. The shipping price is 25 Lei, regardless of the area in which the delivery is made.

3. Rights and obligations of the parties

The buyer is obliged to pay the price of the online service or refund.

The amount paid for the gift voucher is refundable within 14 calendar days from receipt of the order (see section RIGHT OF WITHDRAWAL) . In the case of reimbursement, this is made exclusively to the buyer of the online store Cadouriperfecte.ro

The buyer or beneficiary of the voucher has the right to exchange the purchased/received gift voucher with another voucher available on the CadouriPerfecte.ro website, within a maximum of 60 calendar days from order confirmation.

Only one exchange is allowed. The exchanged voucher is non-refundable.

The validity period of a voucher can be extended by another 3 months only if the extension request is made before the voucher expires. The voucher validity extension fee is 100 lei for vouchers priced over 200 lei or 50% of its value for those priced under 200 lei.

Every voucher has a unique security code and an expiry date. Expiry of a voucher will result in its automatic cancellation by the system.

If the Supplier refuses or cannot provide the contracted service during its validity period, We will return to the Buyer the value of the voucher purchased within its validity period or we will exchange it for another one of at least the same value.

If the price of the new voucher is lower than the price of the original one, the price difference is not refundable. If the price of the new voucher is higher than the original one, the Buyer is obliged to pay the price difference online or by refund. Details on the "Exchange gift" page.

The Buyer or Beneficiary of the voucher will request the provision of the purchased service by calling the telephone number written on the voucher belonging to the respective service Provider, within the validity period also written on the voucher.

The Buyer or Beneficiary of the voucher will establish direct contact with the Service Provider in order to schedule the service. The service scheduling date will be determined based on the customer's wishes and the Provider's availability.

In the event of requesting a change to the initially ordered voucher, a voucher that has already been sent by courier, the Buyer or Beneficiary of the voucher is required to pay the delivery costs of both the initial and final voucher.

We are obliged to deliver the gift to the buyer's home address or to the address indicated by him, exclusively on the territory of Romania. The receipt of the gift will be confirmed in writing by the Buyer or the person indicated by him.

Responsibility for the quality of the purchased services listed on the gift voucher lies exclusively with our Suppliers who provide these services.

The beneficiary will contact the service provider within the validity period of the voucher, respecting the number of days indicated on the voucher to establish the activity reservation.

From the moment the Beneficiary contacts the Activity Provider and provides the full voucher code, it is considered cashed and no refunds or changes can be requested.

4. Personal data

The buyer's personal data is required to purchase the gift.

By making the payment for the gift, the Buyer consents to us using this data (name, email address, telephone number) when concluding the electronic transaction.

5. Data confidentiality

We respect the confidentiality of buyers' data. It will not be displayed on the site and will not be seen by other Buyers. It will be used exclusively for the purpose of the transaction.

When registering in the cadouriperfecte.ro store, the user will receive a username and password, chosen by the user, which will be communicated later by email. Cadouriperfecte.ro will not be responsible for negligence in the use of these data that may harm the user. Keeping the created account data secure so that they are not disclosed to third parties is the responsibility of the user.

6. Applicable law

The law applicable to this transaction is Romanian law. Any disagreements that may arise during the performance of these transactions will be resolved amicably.

If the disagreements cannot be resolved amicably, the jurisdiction to resolve them lies with the courts at the defendant's headquarters.

7. Legal age

The buyer declares on his own responsibility that he is over 18 years old and that he has the legal capacity to purchase the services offered by suppliers through cadouriperfecte.ro and that he has taken note of the conditions and limitations of use of the online store, as well as those relating to subscription.

8. Programming

Please note that there may be a waiting time required for an activity, especially for those dependent on weather conditions. There is also the possibility of canceling the activity at any time, due to weather conditions, technical problems, the health of the accompanying staff or other such causes that are beyond the control of the provider. If the activity is canceled, the beneficiary may reschedule the activity in agreement with the provider.

For packages that include accommodation, the service schedule is also established depending on the occupancy of the rooms for the period requested by the voucher beneficiary. If there are no rooms available for the period requested by the voucher beneficiary, it does not mean that the Supplier is not fulfilling its contractual part, so the voucher beneficiary cannot ask for a refund but choose another period.

9. Cancellation

Once you have set a date for the activity with the supplier, you are obliged to comply with the terms and conditions imposed by the supplier regarding cancellation. In the event that one of our suppliers is forced to cancel the activity after you have booked a date, they will contact you directly. However, we recommend that you contact the supplier one day before the activity. In the event of cancellation of the activity, Cadouriperfecte.ro is not responsible for the cost of insurance, travel expenses or accommodation costs. In the event of total or partial cancellation by the Beneficiary of the ordered services, it will incur a penalty of 100% of the value of the ordered services. In such situations, the cost of the purchased vouchers is not refunded, and the services are considered provided.

10. Insurance

Certain activities promoted on Cadouriperfecte.ro present a degree of danger. Before ordering or participating in any course or activity promoted by us, you must be aware of the risks involved, and the responsibility to initiate independent investigations together with the provider or third parties is solely yours.

11. Restrictions

Some activities have restrictions regarding age, height, weight, physical or medical restrictions, and these may vary depending on the provider, so please ensure that the person for whom the activity is intended meets the necessary criteria for participation. Details regarding restrictions are displayed on the site, for each activity. If the beneficiary has doubts regarding their medical condition, it is advisable to consult a doctor. The cost of the voucher will not be refunded if the beneficiary is not accepted into a captivity due to medical or other problems.

12. Limitation of our liability and the Supplier's liability

As mentioned above, purchasing gifts from the Cadouriperfecte.ro online store implies acceptance and compliance with the terms and conditions of the respective activity Provider, including restrictions or cancellations.

The online store Cadouriperfecte.ro and SC Magazin Cadouri Perfecte SRL are not providers of activities, experiences or equipment necessary for their implementation (planes, paragliders, parachutes, boats, vehicles, etc.). Although every effort is made to select only experienced suppliers who offer the best quality services, We are not responsible and cannot be held liable for the safety and performance standards of the Suppliers, nor for any loss or damage suffered by participating in the activities of the Supplier for which it is solely responsible.

13. Descriptions and illustrations

The descriptions on this site are as accurate as possible, but there may be variations. The total duration shown is an indication of the time you are likely to spend at the venue, but may vary slightly for each participant. The images are for informational purposes only, they are not taken entirely from the suppliers.

14. Problems and complaints

In the event of any problem, please contact the activity provider on the day of the activity, so that they have the opportunity and time to resolve it. If problems are not reported on the day of the activity, further investigations may be jeopardized and the results may be unsatisfactory.

If the complaint is not resolved on the day in question, please contact us within 7 days, providing us with information related to the voucher code, the name of the supplier, the problem reported, as well as the name and surname of the person to whom you reported the problem. Cadouriperfecte.ro's liability in this case is limited to the value of the sales price of the activity.

15. Weather conditions

Many of the activities promoted on Cadouriperfecte.ro depend on weather conditions, which is why we ask you to contact the supplier to check if the weather is suitable for the booked activity. If the purchased activity is canceled due to weather problems, it will be rescheduled for another day, by mutual agreement. In the event of cancellation, Cadouriperfecte.ro will not be held liable for insurance costs, travel expenses, reservation costs or any other costs incurred by the client.

Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.

For the online resolution of disputes regarding online purchases, you can use the SOL Platform - Online Dispute Resolution , which is an online tool developed by the European Commission to facilitate the resolution of disputes between traders and consumers through SOL - Online Dispute Resolution procedures, i.e. those that can resolve disputes outside the courts (through mediation, conciliation, arbitration, ombudsman, appeals chamber).

Right of withdrawal

RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT OR FROM AN OFF-PRIVACY CONTRACT

1,,The consumer benefits from a period of 14 days to withdraw from a distance contract or from a contract outside commercial premises, without having to justify the decision to withdraw and without bearing any cost other than those directly related to the return of the products” – GEO 34/2014 updated. The mentioned withdrawal period expires within 14 days from the day on which the consumer or a third party, other than the carrier and indicated by the consumer, takes physical possession of the products. According to GEO 21/1992 republished with subsequent amendments and completions, the consumer is any natural person or group of natural persons established in associations, who acts for purposes outside his commercial, industrial or production, craft or liberal activity. Legal persons do not benefit from the provisions regarding withdrawal from the contract in accordance with GEO 34/2014 updated.

2. According to art.16 of the aforementioned normative act, "The following are exempt from the right of withdrawal in relation to distance contracts and contracts outside commercial premises: e) the supply of sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer". These products intended for personal care and hygiene for the protection of consumer health cannot be returned if they have been unsealed. Unsealed products become unsaleable even if they remain functional and for health protection or hygiene reasons cannot be resold as resealed products. It is not sanitary or ethical to market a used personal care product. In the event of acceptance as commercial goodwill of the return, their value will be reduced accordingly to the possibility of partial reuse based on a justified finding.

Sealed audio or video recordings or sealed computer programs supplied together with electronic devices or separately that have been unsealed after delivery cannot be returned. This information is mentioned on the website where the products are displayed for sale. The consumer, being informed of the category to which these products belong and the exemption provided by the regulatory act regarding returns, tacitly consents to the exemption from the right of return by purchasing.

1. Before the expiry of the withdrawal period, for categories of products that are not exempted, the consumer shall inform the professional of his decision to withdraw from the contract. For this purpose, the consumer may choose one of the following options:

a) to use the withdrawal form model provided in the regulatory act

b) to make any other unequivocal statement expressing his/her decision to withdraw from the contract on a durable medium

c) to complete and transmit in electronic format, on the professional's website, either the model withdrawal form provided for in part B of the annex to the normative act, or an unequivocal statement of any other type. In these cases, the professional shall communicate to the consumer, without delay, on a durable medium, confirmation of receipt of the withdrawal form. The burden of proof regarding the exercise of the right of withdrawal in accordance with the provisions of this article of the normative act shall lie with the consumer. Magazin Cadouri Perfecte SRL is not obliged to reimburse the additional costs if the consumer has explicitly chosen a type of delivery other than the standard delivery offered by the professional. "The consumer shall return the products or hand them over to the professional or to a person authorized by the professional to receive the products, without undue delay and within 14 days at the latest from the date on which he communicated to the professional his decision to withdraw from the contract. The deadline is met if the products are sent back by the consumer before the expiry of the 14-day period."

Magazin Cadouri Perfecte SRL offers for good commercial relations to fulfill the formalities related to sending the courier if you accept by email the courier indicated by our company. The consumer is responsible for sending the returned product to the seller's address indicated in the purchase documents and on the withdrawal form attached below, to ensure and pay the cost of shipping which will be retained from the total amount refunded. The return will be received within 14 days at the latest from the date on which you communicated the decision to withdraw from the contract to the seller, this being the legally accepted term.

1. The professional shall refund the value of the product using the same payment methods as those used by the consumer for the initial transaction, unless the consumer has agreed to another payment method and provided that the consumer is not responsible for paying commissions following the refund. In the case of online card transactions (according to MasterCard and Visa regulations) the amounts must be returned to the original card from which the money was received.

2. For further details regarding the return of sold products, you can contact us by phone or notify us by email, according to the seller's correspondence address listed in the purchase documents or displayed on the product's sales website. For the return of a product, we provide you with this form to complete in order to communicate on a durable medium.

Withdrawal Form

To ………………………………….(according to the seller's correspondence address as stated in the purchase documents). I hereby inform you of my withdrawal from the off-premises contract for the sale of the following products:

………………………………………………………………………………………………

Ordered on date…………………..received on date: …………………………with invoice no…………..

Consumer name………………………………………………………………………………………………………..

Consumer address: ……………………………………………………………………………………………..

Consumer's signature………………………………………………………………………………………

Date ……………………………………………………………………………………………………….