Exchange the gift!

How do you exchange a voucher?

We hope that you won't have to change it, we hope that the person celebrating will be at least as excited as you expected them to be... And yet, if you bought them a gift voucher for bungee jumping, and they are afraid of heights and don't want to try it, here's what to do:

  • The buyer or beneficiary of the voucher has the right to exchange the purchased/received gift voucher once with another voucher found on the activitatibrasov.ro website within a maximum of 30 days from order confirmation.
  • If the price of the new voucher is lower than the price of the one initially chosen, the price difference is not refundable.
  • If the price of the new voucher is higher than the price of the original one, the Buyer will pay the price difference online or cash on delivery.
  • If the Buyer or Beneficiary of the voucher wishes to change it after the 30 days, he can do so only once, during the validity period of the voucher and only if the steps have not been taken to reserve the activity in order to carry it out. An administrative fee of 80 lei will be charged for this change. The validity of the new voucher cannot exceed the validity of the initial voucher.

How do you proceed?

  • As soon as you change your mind about the voucher you chose/received, send an email to office@cadouriperfecte.ro giving us your account name, the voucher code and specifying that you want to change it.
  • If you are the beneficiary of the voucher and do not yet have an account created in our cadouriperfecte.ro store, you must create one now.
  • Within 24 hours, our operators will verify the order linked to the voucher with that code.
  • If you have opted for cash on delivery and the voucher has not yet been sent by courier, the order is simply cancelled and you will be able to place another order from the beginning. You will shortly receive an email confirming this.
  • If the payment was made online or you opted for cash on delivery and the voucher has already been sent by courier, the order can no longer be canceled. (For cash on delivery, you must respect the obligations and pay when you receive the envelope).

BUT:

  • You will receive a confirmation email from us with a code for a discount coupon issued in your name, equivalent to the price of the activity ordered for the initial gift voucher.
  • When you choose the new gift voucher, with which you want to exchange the first one, at the first step of the "Summary" order you have a "Code" field - where you must enter the code we sent you and press the "Add" button.
  • Thus, the value of the initially ordered activity will be deducted from the price of the new purchased voucher.
  • You only need to pay the difference, that is, the final amount that appears on the new invoice.
  • If the initial voucher price is greater than or equal to the final voucher price, only the shipping cost will appear on the invoice.

 

We are at your disposal for the details anyway! But it would be best to find out what your friend wants, what he would like to do or what hidden dreams he has... Otherwise, the surprise will be complete from the beginning!